Medical Receptionist (Clinics) - On Call
$40,914–$40,914 year
On-siteHillsboro, Oregon, United States
Job Summary
Greet and check patients in and out, operating the multi-line telephone system to triage calls, handle urgent inquiries, and direct callers to appropriate providers. Schedule new and established patient appointments through the EMR while collecting co-payments, creating charts, and verifying insurance coverage. Manage front desk operations by entering patient data, routing faxes and test results, updating financial records, and closing the clinic by balancing the cash drawer. Monitor missed appointments, obtain prior medical records, and complete insurance referrals and authorizations. Maintain an organized work area, collect and distribute mail, and respond to correspondence.
Required Qualifications
- High school graduate or GED
- Prior medical clinic experience
- Experience using an EMR
- Current BLS certification
- Demonstrates proper appearance and personal conduct for the employee's particular job
- Uses effective communication skills taking into consideration body language, filters, listening, paraphrasing, and questions with customers of diverse ethnic and cultural backgrounds
- Demonstrates good telephone skills and interpersonal communication abilities
- Demonstrates good grammar, and spelling abilities
- Demonstrates excellent customer service skills
- Demonstrates good organization skills and ability to multitask with frequent interruptions
- Demonstrates ability to function independently with minimal supervision
- Models effective working relationships with all health care team members, patients and others
- Demonstrates working knowledge and understanding of medical terminology and insurance authorization processes
- Understands and applies insurance coverage pertaining to co-payments, referrals
- Demonstrates scheduling of a new and established patient. Follows walk-in patient protocol
- Follows computerized scheduling template protocol when scheduling patient appointments
- Basic computer skills including word processing. Windows applications, on-line scheduling, and a preference for data-base skills
Desired Qualifications
- Bilingual in Spanish and English
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