Medical Receptionist
$38,000–$45,800 year
On-siteStuart, Florida, United States
Job Summary
Greet patients and visitors warmly in person and by phone to create a welcoming atmosphere. Schedule and confirm appointments, manage calendars, and collaborate with clinical staff to ensure efficient flow. Maintain accurate and confidential patient records using EMR and CRM systems while updating accounts and collecting copays. Handle incoming calls, respond to inquiries, and provide general information with empathy. Keep the reception area clean, stocked, and organized, and assist with supply orders, inventory management, and courier coordination. This patient-facing role supports the Tuberculosis screening program and aligns with our value-based care model.
Required Qualifications
- High School Diploma or GED
- 1+ year experience in healthcare customer service
- background in retail, hospitality, or call centers
- Convey information and maintain a positive, tone during calls
- Experience coordinating tasks, resources, and schedules to ensure efficient workflow
- Experience using MS Office tools for reporting, data analysis, and workflow optimization
- Experience improving patient care and experience
- TB screening upon hire
Desired Qualifications
- Bilingual in English and Spanish
- Value-based care model experience
- Prior experience in a Medical Office Setting
- Knowledge of Medical Terminology
- Experience with ERM Athena
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.