Medical Receptionist (Bilingual, Spanish/English)
On-siteAtlanta, Georgia, United States
Job Summary
Greet patients, check them in and out, and answer phones as the first point of contact for our spine and orthopedics care provider. Schedule appointments with the correct provider, time, and location while verifying insurance eligibility and collecting co-payments and outstanding balances. Scrub and prep assigned charts, update medical histories, and resolve customer issues using critical thinking and bilingual communication skills. Reconcile daily appointments, document all actions in account notes, and follow up on pending issues within 30 days. Assist the Office Manager in developing policies to improve patient flow and minimize complaints.
Required Qualifications
- Bi-lingual
- Travel is required
- Medical terminology or the aptitude to learn
Desired Qualifications
- strong desire to help others
- works well on a team
- Display critical thinking skills in interactions with others
- Utilize effective listening, verbal, and written communication skills when working with others
- Maintain good client relations and provide excellent customer service to our patients
- Assist the Office Manager and team in developing policies and plans that will improve the patient flow and minimize patient complaints
- Conduct the research necessary to resolve issues with customers without having to escalate for additional guidance
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