Medical Receptionist-Bilingual (English and Spanish)
$39,520–$39,520 year
On-siteHollywood, California, United States
Job Summary
Greet and assist patients and visitors in person or by telephone, verifying insurance, scheduling appointments, and managing switchboard communications. Process patient records by filing, retrieving documents, and entering data into the EMR system while maintaining confidentiality under HIPAA guidelines. Handle emergency calls, respond to distressed patients, and notify staff of arrivals to optimize physician time and room utilization. Translate for patients as needed and assist physicians with lab requisitions and consult requests. Maintain accurate daily schedules, directories, and patient accounts while ensuring compliance with safety policies and site-specific procedures.
Required Qualifications
- HS Diploma/ GED Required
- 1-2 years operator PBX/switchboard experience
- At least 1 year of front desk/ patient experience in a medical setting
- Must have reliable transportation and be able to travel within our various Los Angeles based clinics as needed
- Excellent communication skills with patients, physicians, and staff
- Excellent organizational, interpersonal and decision-making skills
- Ability to work in a relatively unsupervised environment with a high degree of accuracy
- Computer literate and ability to type at least 40 wpm
- Ability to lift, push, pull up to 20 lbs. periodically
Desired Qualifications
- Bilingual - Fluent in English & Spanish preferred
- Ear Nose Throat & Allergy specialty clinic experience preferred
- General knowledge of HIPAA and CPT codes
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