Medical Receptionist
On-siteBox Hill, Victoria, Australia
Job Summary
Manage a high volume of patient enquiries, handling approximately 80 calls daily with professionalism and empathy. Book, coordinate, and manage appointments across a variety of specialist practices while liaising effectively with patients, referrers, hospitals, and healthcare stakeholders. Process medical administration tasks and maintain accurate patient records using cloud-based systems such as Gentu, Clinic to Cloud, and similar platforms. Support the efficient day-to-day operation of multiple medical practices and deliver exceptional customer service to all stakeholders. Work 38 hours per week, Monday to Friday, 9:00am to 5:00pm, with one flexible day per week from home. Join a team at Avant Practice Solutions that helps medical specialists focus on patient care.
Required Qualifications
- Previous experience in customer service, administration or medical reception
- Exceptional communication skills with a warm, professional and empathetic phone manner
- Strong organisational skills with the ability to manage competing priorities in a fast-paced environment
- High attention to detail and commitment to accuracy
- Confidence using technology and the ability to quickly learn new systems and processes
- Ability to work effectively both independently and as part of a collaborative team
- A positive, adaptable and solutions-focused approach, with sound judgement, initiative and integrity
- Experience using medical practice management software, or the ability to quickly learn multiple platforms such as Gentu, Clinic to Cloud and similar systems
- Working 38 hours per week, Monday to Friday, 9:00am to 5:00pm
- Working from home one day per week
- No weekend or public holiday work
Desired Qualifications
- Medical experience
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