Medical Receptionist
On-siteAtlanta, Georgia, United States
Job Summary
Greet patients and visitors in person and by phone, directing inquiries and managing appointments to maximize provider time. Check patients in, verify demographics, and collect insurance and identification information while maintaining accurate patient records in the EMR. Monitor patient flow, communicate delays to providers, and assist with billing questions or special needs. Perform general administrative duties including data entry, correspondence, document processing, and handling mail through USPS, UPS, and FedEx. Maintain a clean reception area and support office emergency procedures. Requires high school diploma, 2-3 years of medical office experience, and Epic EMR proficiency.
Required Qualifications
- High school diploma or GED
- 2-3 years of previous administrative and clerical medical office experience
- Knowledge of office procedures
- Knowledge of customer service principles
- Knowledge of medical terminology
- Understanding of patient accounts
- Understanding of confidentiality requirements
- Strong written, verbal, and telephone communication skills
- Ability to work collaboratively in a team environment
- Ability to maintain professionalism
- Excellent listening skills
- Problem-solving skills
- Critical-thinking skills
- Strong organizational skills
- Attention to detail
- Ability to prioritize tasks
- Ability to build positive relationships with patients, staff, and the public
- Demonstrated initiative
- Sound judgment
- Commitment to providing exceptional patient service
- Reliable attendance
- Adherence to organizational policies and procedures
- COVID-19 vaccine
- Authorization to work within the United States
- Must be able to lift up to 25 pounds
- Must be able to transport up to 25 pounds
- Must be able to remain in a stationary position for a prolonged period of time
- Must be able to operate a computer
- Must be able to operate office machinery such as a calculator, copy machine, or computer printer
Desired Qualifications
- Associates degree or higher
- Epic EMR experience
- Experience using Epic
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