Medical Outside Scheduler
On-siteTulsa, Oklahoma, United States
Job Summary
Schedule medical appointments, diagnostic tests, imaging, and procedures with outside providers while verifying details and managing urgent requests via phone and messaging. Coordinate non-emergency transportation, respond to inbound inquiries, and notify participants of appointment changes. Resolve scheduling conflicts, correct errors, and complete reminder calls to reduce no-shows. Update authorizations, record all interactions in the electronic health record, and maintain organized files ensuring compliance with PACE, state, and federal regulations. Occasionally request and upload medical records from outside facilities. This role supports LIFE PACE participants in accessing necessary care outside clinic hours.
Required Qualifications
- High school diploma or GED
- 1-2 years of experience in medical scheduling, healthcare administration, or a related field
- Knowledge of medical terminology, appointment scheduling, and insurance authorization processes
- Proficiency in EHR systems, scheduling software, and Microsoft Office Suite
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Compassionate, patient-focused approach with the ability to work effectively with older adults
- Ability to communicate verbally with an excellent comprehension of the English language
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