Medical Office Switchboard Operator
On-site · Towson, Maryland, United States
Job Summary
Medical Office Switchboard Operator to join Clinical Associates in Towson. Responsibilities include greeting patients and visitors by phone and in person, handling inquiries, routing calls, making appointment reminder calls, ensuring confidentiality of patient information, transferring and terminating calls, and providing back-up support for the Referral Coordinator. Requires high school diploma or equivalent and medical office or high-volume call center experience; EMR experience (NextGen preferred) and strong communication skills are essential. Schedule is Monday–Friday, 8:30 am–4:30 pm, at 515 Fairmount Avenue, Towson, MD 21286. Benefits include PTO, health, dental, vision, life insurance, and 401(k) matching.
Required Qualifications
- High School diploma or equivalent
- Medical Office experience required
- EMR experience preferred (Nextgen is a plus)
- Basic computer skills with ability to learn new applications
- Excellent oral and written communication skills in English
- Ability to work with a culturally diverse patient population
- Ability to sit for long periods and lift up to 10 lbs
- Ability to type accurately at a moderate rate
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