Medical Office Scheduler II

Schedule clinic appointments for consultations and follow-up visits using the EMR and scheduling tool, while collecting demographic, insurance, and medical information. Confirm patient eligibility with insurance plans at the time of scheduling and utilize the referral system to process referrals, contact patients, and import documents into their charts. Answer and resolve all incoming calls and requests, triage messages to appropriate staff, and communicate concerns to supervisors. Ensure strict confidentiality of health records and member information by meeting HIPAA guidelines. Maintain daily operations alongside the pre-registration team. Requires minimum one year of healthcare field experience, strong organizational skills, and computer proficiency.