Medical Office Receptionist (Rover) - $500 Sign On Bonus

The Rover Practice Coordinator role centers on maintaining high-quality front office operations and exceptional patient/customer service for in-person and telehealth visits across a defined regional footprint. Responsibilities include preparing patients and paperwork, managing front desk duties (check-in/out, greeting, phone and portal inquiries), handling billing questions and payments, ensuring insurance eligibility verification, supporting clinicians and schedules, and aiding in e-fax/document management. Must communicate clearly with patients, clinicians, and peers; apply crisis/de-escalation processes when needed; assist with telehealth access and patient portal issues; and travel within a regional radius as required. Requires ability to multitask, work independently and with a team, and proficient use of Microsoft Office and EMRs; HIPAA privacy and confidentiality are essential. Education: High School or equivalent required; an associates or bachelor’s degree is preferred. At LifeStance Health, the role is full-time with compensation around $19.25-$20.25 per hour plus incentives, and includes benefits and potential travel to surrounding locations.