Medical Office Coordinator (East End)
$42,744–$42,744 year
On-siteRichmond, Virginia, United States
Job Summary
Manage opening and closing procedures for the medical office, maintaining organization of waiting rooms and ensuring adequate inventory of supplies. Perform pre-visit schedule audits in the EPIC system to verify demographics, insurance accuracy, and eligibility, then register patients, assess fees, and process payments while maintaining strict cash control. Greet clients efficiently, manage reception flow, and handle triaging messages, faxes, and refill requests. Provide accurate information about services, schedule appointments, and process birth control orders according to pharmaceutical policies. Complete shift-end and day-end procedures including batch reconciliation and cash drops. If bilingual, offer interpretation to clients and staff.
Required Qualifications
- High school diploma or equivalent
- Must be available for weekend shifts
- Must be available for rotating Saturdays
- Must be available for Monday through Saturday schedule
- Must be available for 9:30 am - 6 pm hours on Wednesdays
- Must be available for 8:30 am - 6 pm hours on other days
- Must be available for approximately 40 hours a week
- Must be able to lift 50 lbs
Desired Qualifications
- Medical office experience
- Bilingual in English/Spanish
- Experience with EPIC
- Insurance eligibility status verification
- Patient copay pre-population
- Cash control
- Batch reconciliation
- Cash drop
- Patient follow-up systems
- Customer service
- Productivity
- Revenue goals
- Patient-centered care
- Team approach to work
- Regulatory compliance
- Inspection readiness
- Interpretation/translation
- Language proficiency test
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