Medical Office Clerk - PRN Lead

Greets patients and visitors at the clinic front desk, checks in patients for encounters, and answers the main office phone line. Schedules medical appointments, determines patient eligibility, and creates appointment templates in the computer system. Conducts end-of-day processes to resolve pending appointments and obtains documentation as requested by healthcare providers. Supports the Program Manager with day-to-day project coordination, staffing coverage, and call-out mitigation while monitoring schedules for compliance. Serve as a point of contact for departmental leads regarding operational issues and assist with in-processing coordination and cross-training. This senior-level role oversees front desk operations and radiology services at a DoD medical treatment facility, ensuring workflow efficiency and adherence to HIPAA and regulatory standards.