Medical Office Clerk - Emergency Medicine
On-sitePortsmouth, Virginia, United States
Job Summary
Greet patients and visitors at the Emergency Department front desk, perform face-to-face registration processes at the desk or bedside, and answer the main office phone line. Schedule medical appointments, determine patient eligibility, and retrieve completed lab results to transcribe requests from handwritten charts into the MHS GENESIS system. Organize, file, and retrieve medical records while preparing correspondence and resolving pending appointments at close of business. This role supports clinical operations within a high-acuity government healthcare contract at Naval Medical Center Portsmouth, Virginia, requiring strict adherence to DoD and HIPAA standards. Candidates must possess Basic Life Support (BLS) certification and U.S. citizenship.
Required Qualifications
- U.S. Citizen
- High School Degree or GED
- Minimum one (1) year of clerical experience in a medical setting, or any combination of education and experience that demonstrates the required knowledge, skills, and abilities
- Basic Life Support (BLS) from the American Heart Association or the American Red Cross
- Must pass TB Test
- Subject to a background/security investigation
- Willingness to comply with DHA vaccination requirements
- Pre-employment drug screening
- Good personal hygiene and present a well-groomed and professional appearance IAW the policy at the place of performance
- Adequate stress management skills
- Ability to prioritize under pressure
- Maintain situational awareness
- Dependable professional
- Professional and ethical manner
- High School Degree or GED
- Minimum one (1) year of clerical experience in a medical setting
- U.S. Citizen
- Basic Life Support (BLS) from the American Heart Association or the American Red Cross
- Must pass TB Test
- Subject to a background/security investigation
- Willingness to comply with DHA vaccination requirements
- Pre-employment drug screening
- Good personal hygiene and present a well-groomed and professional appearance IAW the policy at the place of performance
- Adequate stress management skills
- Ability to prioritize under pressure
- Maintain situational awareness
- Dependable professional
- Professional and ethical manner
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