Medical Office Clerk (27509)
$45,760–$46,800 year
On-siteBethesda, Maryland, United States
Bethesda, Maryland, United StatesOn-siteFull Time$45,760–$46,800 yearHigh School Or Equivalent
Full TimeHigh School Or Equivalent
Job Summary
Schedule appointments in MHS GENESIS for primary care, specialty, and subspecialty medical care, including calls to reschedule, cancel, or manage walk-in consults. Process and maintain inpatient, outpatient, and ambulatory medical records while extracting data to ensure regulatory compliance. Receive patients and visitors, verify eligibility, and resolve administrative inquiries or complaints. Coordinate daily appointment access, manage provider schedules to prevent conflicts, and submit required reports using automated systems. Perform clerical duties inherent in patient admission, care, and discharge, ensuring all documentation is complete and filed correctly.
Required Qualifications
- High School diploma or General Educational Development (GED) equivalency
- Basic medical terminology
- At least one year in medical office scheduling, in an office setting, or at least one year of relevant experience
- Must be able to carry 25-50 pounds
- Must be able to reach high shelving units with the assistance of step ladders
- Must be a U.S. Citizen
- Shall be able to read, write, speak and understand English
- Possess ability to use standard office equipment, such as computers, typewriters, copiers, fax machines, telephone systems and office automations systems
- Possess general medical ethics
- Possess telephone etiquette
- Possess excellent communication and customer service skills
- Possess demonstrated outstanding professional competence
- Possess well-developed human relations skills
- Possess knowledge of the scope of care of their unit/clinic
- Possess knowledge of the unit/clinics policies and procedures
- Possess knowledge of unit/clinic for scheduling appointments and referring patients to the appropriate sections for appointments or treatment
- Possess knowledge of how to refer or transfer patients to other medical clinics/units for appropriate tests, consultations or care
- Possess thorough knowledge of the contents and order for assembling medical records, paper and electronic, the requirements for periodic review and update of records
- Possess knowledge of medical terminology required to transcribe appropriate entries into medical records and other medical documents and forms
- Possess sufficient knowledge of clinic/unit functions and services to properly arrange patient appointments or inpatient bed availability to prevent conflicts in patient care and treatment
- Possess knowledge of regulations and policies related to patients' identification requirements
- Possess knowledge of regulations and policies related to patients' identification requirements; establishment of patient eligibility, to include the Defense Enrollment Eligibility Reporting System (DEERS) system
- Possess knowledge of procedures to be followed if deficiencies are noted
- Possess knowledge of restrictions relative to the release of medical information
- Possess knowledge of the procedures and details of admission, care and discharge of inpatients and/or the in-processing, care and out-processing of outpatients and guests
- Possess knowledge of regulations, guidelines, and policies related to patients and the authority under which the Ambulatory Data System (ADS); Corporate Information System (CIS), and Patient Appointment System (PAS) are applied and how they function
- Possess knowledge and skill inquiring to obtain factual information and explain clinic/unit services, policies, procedures, regulations and complaint procedures to patients, family members and staff
- Possess knowledge and skill in informally resolving problems through discussion with patients voicing a complaint and when potentially exposed to mental and physical abuse from emotionally- disturbed patients and distraught visitors
- Possess knowledge of format, spelling, grammar, and punctuation to type a variety of material
- A qualified typist is required
- Tour of duty is between the hours of 0730 – 1600 Monday through Friday
- Hours per day can vary, depending on the clinic mission; not to exceed 40 hours per week
- Immediate hire upon completion of all background and security investigations
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