Medical Office Assistant - Receptionist
On-siteCalgary, Alberta, Canada
Job Summary
Welcome patients and visitors with professionalism, register patients using medical software, and verify demographic and appointment information while maintaining accurate electronic medical records. Schedule, confirm, and manage patient appointments, responding to general inquiries and directing patients to appropriate team members. Monitor patient flow, communicate wait times, process patient payments, prepare invoices, and complete daily cash balancing and end-of-day closing procedures. Notify Patient Counsellors of cancelled or missed appointments to support timely follow-up. Maintain a clean, organized reception area and provide administrative support to ensure the smooth operation of the clinic. Identify and promptly report patient safety concerns, incidents, or potential risks to clinic management. Work Monday to Friday between 7:30 AM and 5:00 PM at one of three Calgary clinics.
Required Qualifications
- You have excellent communication skills in English (verbal & written).
- You are flexible and willing to travel to all three Calgary clinics (TLC Calgary SW, LASIK MD Calgary & Gimbel Eye Centre).
- Schedule: You have flexibility to work Monday to Friday, between the hours of 7:30 AM - 5:00 PM.
Desired Qualifications
- You are comfortable with computers, technology, and Microsoft 365 (knowledge of EMR systems is an asset).
- Your experience in the health care field is considered an asset (ex: medical assistant, receptionist, medical secretary or scribe, administrative assistant, physiotherapy assistant, optometry assistant, orderly, dental assistant, pharmacy lab technician, sterilization assistant, animal health technician assistant, veterinary assistant, etc.).
- You stand out for your organizational, collaborative, autonomous, multitasking, and time management skills.
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