Medical Office Assistant I - Dermatology - Hartwick Seminary Specialty Services
$35,318–$35,318 year
On-siteMilford, New York, United States
EXPIREDMilford, New York, United StatesOn-siteFull Time$35,318–$35,318 yearLarge
Full TimeLarge
Job Summary
Greet patients, answer phones within three rings, and manage registration and scheduling for ambulatory care teams. Collect demographic and financial information, process insurance eligibility, and handle payment collection while maintaining accurate cash drawers. Coordinate referrals, manage patient communications, and ensure compliance with regulatory requirements. Perform office support tasks including scanning documents, filing records, and cross-coverage as needed. Maintain patient confidentiality and attend required training to support the Bassett Healthcare Network's patient-centered care model.
Required Qualifications
- Minimum one year of relevant work experience
- Ability to adapt to various workflows, processes and policies to support the operations and patient care throughout the network
- Maintain appropriate inventory of office supplies and required forms for daily operations following established procedures
- Establishes and maintains departmental record keeping and filing systems
- Opens and/or closes clinic per divisional guidelines
- Ability to adapt to various workflows, processes and policies to support the operations and patient care throughout the network
- Per protocol, staff member goes into waiting area to greet patient, and to inform them of any delays or changes in their appointment
- Patient is identified using 2 identifiers, such as name and date of birth, in accordance with National Patient Safety Goals
- Communicates patient issues/concerns to providers
- Ensures appropriate forms are given to all patients depending on appointment type and or specialty
- Assists the patient to navigate through all stages of their visit
- Patient Health Information is accessed to perform job responsibilities and for no other reason
- Patient information is kept confidential and discussed on a need-to-know basis only
- Assumes responsibility for continuing education by maintaining competency in programs required for daily responsibilities
- Attends required in-services as requested by supervisor
- Identifies need for computer training or refresher courses and attends as necessary
- Attends 85-90% of all staff meetings as appropriate
- Maintains job specific knowledge and proficiency by attending meetings, training and reading all pertinent training documentation and memos
- Maintains a thorough knowledge and understanding of insurance and local carrier's medical coverage policies
- Required to attend at least 4 educational opportunities per year
- Performs similar or related duties as requested or directed
Desired Qualifications
- High School Diploma or GED
- 2 year / Associate Degree
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