Medical Office Assistant I

Greet patients, answer phones within three rings, and manage the front desk as the first point of contact for the Bassett Healthcare Network. Schedule outpatient appointments, collect demographic and financial information, and process insurance eligibility to ensure timely revenue capture. Handle cash payments, balance the daily drawer, and manage the "Incoming" and "Outgoing" queues for referrals and messages. Deliver patient education packets, maintain accurate electronic records, and coordinate with providers on urgent issues. Work 85-90% of staff meetings and attend required in-services to maintain competency in clinical systems and insurance policies.