Medical Office Administrator
On-siteCary, North Carolina, United States
Job Summary
Greet and direct patients, inform nursing staff of arrivals, and update demographic information. Handle daily patient and provider correspondence, check incoming portal appointment requests, and schedule specialty and follow-up visits for multidisciplinary providers. Manage incoming calls with basic triage, recognize emergencies, and route messages to the correct staff using the electronic health record. Verify SAS health plan coverage and insurance codes for all individuals requesting appointments. Perform other duties as assigned, including managing multiple lines and issues concurrently. Requires four years of recent medical office experience in a primary care setting.
Required Qualifications
- High school diploma or equivalent
- Typically requires four years of recent medical office experience in a primary care office setting
- Ability to handle multiple telephone calls which may include emergency situations with the ability to determine priority when scheduling patient appointments
- Ability to read and write with correct grammar and spelling
- Good communication skills with excellent telephone manner
- Good administrative skills
- Knowledge of medical office procedures
- Must be legally authorized to work in the United States
Desired Qualifications
- Coursework related to medical office administration
- Previous experience with Microsoft Outlook and Teams
- Collaboration
- Adaptability
- Decision Making
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