Medical Leaves Case Management Consultant
$75,528–$87,776 year
Hybrid · Ithaca, New York, United States
Job Summary
Coordinate and manage casework for employees using disability and leave programs (short-term medical leave, workers’ compensation, long-term disability, FMLA) while guiding HR staff, managers, and employees on university policies, state and federal regulations. Provide tailored counseling and recommendations in complex medical/employment situations; collaborate with third-party vendors and treatment providers; maintain knowledge of occupational health and wellness programs to support academic appointees. This is a full-time, Ithaca-based role with a hybrid work arrangement and typical hours 8:00am–4:30pm, Monday–Friday. Strong counseling, communication, writing, and confidentiality skills, plus knowledge of higher education workplace dynamics and employment laws, are required. Visa sponsorship is not available. EEO considerations and benefits information provided in posting.
Required Qualifications
- A Bachelor’s degree and 3 to 5 years relevant experience or equivalent combination
- Well-developed counseling skills
- Ability to listen carefully and make an appropriate recommendation
- Exceptional interpersonal relations, customer service skills and professional attitude
- Excellent communication skills with a wide variety of constituents
- Strong writing skills including drafting, editing, and proofing
- Experienced in maintaining confidential files
- Demonstrated initiative, and a high level of professionalism, organizational ability, and confidentiality
- Exercise independent judgment and decision-making in responding to high priority situations and medical leave situations as they arise; and take initiative to research issues and advance projects
- Ability to prioritize and manage numerous cases at one time
- Flexible and adaptable with ability to work well with shifting priorities and within a team environment
- Strong understanding of higher education as a workplace
- Knowledge of Microsoft Word, Excel, and PowerPoint
- Knowledge of federal and state employment and disability/medical leave laws
- A cover letter and resume are required for consideration for this position
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