Medical Insurance Manager | Saudi Arabia
On-siteRiyadh, Riyadh Region, Saudi Arabia
Job Summary
Manage and oversee renewal processes for corporate and individual medical insurance accounts while building strong relationships with existing clients as the primary point of contact. Monitor customer satisfaction levels, resolve escalated issues promptly, and analyze portfolio performance metrics to drive retention and profitability. Collaborate with underwriting, claims, and provider relations teams to ensure seamless service delivery and identify cross-selling opportunities. Negotiate renewal terms and pricing structures while ensuring compliance with Saudi insurance regulations and CCHI requirements. Lead and mentor the medical insurance account management and customer service team to achieve departmental objectives. Prepare regular management reports on renewals, retention, and portfolio growth.
Required Qualifications
- Bachelor's degree in Business Administration, Insurance, Healthcare Management, Marketing, or a related field
- Minimum of 8 years of experience in medical insurance, account management, client servicing, or customer relationship management within the insurance sector
- Strong knowledge of medical insurance products, CCHI regulations, and the Saudi healthcare insurance market
- Proven track record in managing renewals, customer retention, and client relationship management
- Experience handling corporate accounts and negotiating renewal agreements
- Strong leadership and team management skills
- Excellent communication, presentation, and relationship-building abilities in both Arabic and English
- Strong analytical and problem-solving skills with the ability to interpret portfolio and retention data
- Customer-centric mindset with a focus on service excellence and long-term client satisfaction
- Ability to work under pressure, manage multiple priorities, and meet challenging targets and deadlines
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.