Medical Information Specialist - Life Science Graduate
HybridWindsor, Ontario, Canada
Job Summary
Respond to unsolicited consumer, healthcare professional, and external customer requests for medical and safety information via telephone, website, email, letter, fax, and scientific meetings on behalf of pharmaceutical clients. Provide labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards, and client policies. Accurately identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints per government regulations and SOPs. Log all enquiries handled in an accurate, comprehensive, and timely fashion into Inquiry Handling Systems. Perform quality checks on adverse events, product quality complaints, correspondence, and logged enquiries. Provide after-hours coverage on a rotated basis. Maintain strict adherence to company and country-specific privacy policies and data privacy regulations.
Required Qualifications
- Life science degree
- Excellent verbal and written communication skills, including proofreading, professional telephone etiquette and empathetic customer service skills
- Ability to write in a fluent and grammatically correct manner in the target language for the role
- English language proficiency
- TOEIC 800=<
- Working knowledge of medical terminology, pathophysiology, pharmacology, regulations and industry standards
- Strong cognitive abilities, including verbal reasoning, critical thinking and analytical ability
- Ability to multitask with attention to detail within restrictive timeframes, including sound planning, prioritizing and organizational skills
- Proactive with demonstrative ability to independently identify problems and suggest effective solutions
- Ability to learn, take instruction and apply to daily operations/tasks
- Receptive to constructive feedback and able to take responsibility for work allocated
- Self-motivating
- Ability to demonstrate initiative and internal drive
- Willingness to seek out additional workload projects
- Effectively work independently and as part of a team
- Highly proficient in computer applications, including Microsoft Office software platforms and Adobe Acrobat, and experience using a document management system
- Aptitude to learn other computer systems including inquiry handling database
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