Medical Information Representative
$67,500–$80,000 year
On-site · Overland Park, Kansas, United States
Job Summary
Medical Information Representative at EVERSANA providing patient- and healthcare professional-facing medical information. Responsible for independently responding to unsolicited medical information inquiries, researching literature to craft evidence-based responses, documenting adverse events and product complaints, generating AE/product complaint reports per SOPs, and coordinating with Quality Assurance, Regulatory Affairs, and other stakeholders. Must maintain up-to-date knowledge of products and therapeutic areas, deliver high-quality written and verbal communications, and support multiple pharmaceutical clients across various channels (phone, email, CRM, chat). May staff scientific medical affairs booths and participate in on-call rotations; travel up to 10% may be required. Strong clinical/healthcare background, outstanding communication skills, and ability to work both independently and within teams are essential. Willingness to support diversity, equity, and inclusion initiatives and comply with ADA accommodations as needed.
Required Qualifications
- Education: Associate, Bachelor’s or Master’s degree in Nursing or a related healthcare discipline from an accredited institution
- Licenses/Certificates: Registered Nurse (RN) or equivalent licensure (preferred)
- Experience/Training: Strong clinical/healthcare background; ability to work independently and in a team; experience in medical information, pharmacovigilance, or a contact center preferred
Desired Qualifications
- RN licensure preferred
- strong clinical/healthcare background
- experience in medical information or contact center preferred
- ability to research medical literature and craft evidence-based responses
- excellent verbal and written communication skills
- ability to work independently and as part of a team
- experience handling adverse events and product quality issues
- familiarity with FDA post-marketing adverse event reporting regulations
- multichannel customer interaction experience (phone, email, CRM, chat)
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