Medical Front Office Coordinator
On-siteVestavia Hills, Alabama, United States
Job Summary
Greet patients and visitors, manage a busy multi-line phone system, and ensure smooth transitions into clinical or cosmetic visits. Enter patient information and demographics accurately, make reminder calls, and adjust appointments using the office PM and EMR system. Support office product sales by communicating product attributes and assist management with clerical duties. Maintain a neat reception workstation, safeguard confidential documents, and act as a liaison between patients and the practice. Escalate calls to physicians or supervisors as needed. Join a fast-growing dermatology practice in Hoover offering competitive compensation and comprehensive benefits.
Required Qualifications
- Associate's Degree
- related healthcare experience
- Three years of experience in customer service
- related clinical environment
- working knowledge of medical terminology
- Ability to handle confidential and sensitive information
- Ability to communicate effectively on the telephone
- Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds
- Ability to work quickly and multi-task
- Ability to exercise good judgment
- Ability to demonstrate quality customer service
- Knowledge of modern office equipment and procedures
- Minimum: Associate's Degree or related healthcare experience
- Three years of experience in customer service and/or related clinical environment
- working knowledge of medical terminology
Desired Qualifications
- Previous EMR experience (specifically, ModMed/EMA) preferred
- Strong verbal and written communication skills
- Attentiveness to detail
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