Medical Front Desk Virtual Assistant
$10,400–$12,480 year
RemotePhilippines
Job Summary
Verify patient insurance eligibility and conduct benefits checks as the top priority. Answer inbound patient calls professionally through the WEAVE phone system, managing general inquiries and front-office needs. Maintain accurate patient information and medical records within AdvancedMD while ensuring strict HIPAA compliance. Coordinate with the practice team via Microsoft Teams and adapt to alternative VoIP platforms like RingCentral if required. This role supports daily operations of a healthcare practice, requiring meaningful healthcare experience, strong insurance verification skills, and clear English communication. Spanish-English bilingual proficiency is highly preferred for patient interactions.
Required Qualifications
- Meaningful healthcare or medical office experience
- Hands-on insurance eligibility and benefits verification experience
- Must speak and write English clearly and professionally
- Must have relevant work experience
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding
- Must be available to attend video meetings with camera on when required
- Must be able to consistently follow established healthcare workflows and procedures
- Must be able to adapt to an alternative phone platform, such as RingCentral, if the practice transitions away from WEAVE
- Must be able to learn new healthcare platforms quickly
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory)
Desired Qualifications
- AdvancedMD experience
- Experience answering patient calls and supporting medical front-office operations
- Previous Medical Virtual Assistant experience
- Experience with WEAVE, RingCentral, or another healthcare phone/VoIP system
- Spanish-English bilingual proficiency
- Strong knowledge of insurance eligibility and benefits verification
- Excellent verbal and written English communication
- Professional and confident phone presence
- Strong attention to detail and accuracy
- Excellent organizational skills
- Reliable, dependable, and consistent
- Comfortable working independently in a dedicated VA role
- HIPAA trained and comfortable handling confidential patient information
- Ability to consistently follow established healthcare workflows and procedures
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