Medical Front Desk - Riverview
On-siteRiverview, Florida, United States
Job Summary
Answer multi-line phones, greet patients upon arrival, and obtain insurance information while processing co-pays and uninsured visits. Schedule appointments based on physician availability, verify insurance, and maintain hard copy records and EHR files. Call patients to remind them of upcoming appointments and assist with scheduling off-site testing. Provide intake forms, office policies, and legally required documents to patients, offering support and guidance as needed. Handle a high volume of patients and charts while prioritizing tasks in a team environment. Requires minimum one year of medical practice experience, strong communication skills, and knowledge of medical terminology. Spanish bilingualism is a plus.
Required Qualifications
- Minimum 1-year previous experience in a medical practice
- Strong customer service and interpersonal skills
- Strong written and verbal communication skills with a clear speaking voice
- The ability to prioritize and handle a high volume of patients
- The ability to work in a team environment
- Working knowledge of medical terminology
- Strong computer literacy
- Must be a self-starter
- Must have EMR and medical records check in and check out experience
- Must be willing to learn all aspects of the ENT and Audiology field
- Must be able to assist patients in transferring from wheelchair to an exam chair, when necessary
- Must be capable of lifting up to 25 pounds
- Must be able to travel between ENTAAF offices for support purposes
- Must pass full Criminal, Government, Credit, Drug (to include Nicotine and Tobacco) drivers and professional license background checks
Desired Qualifications
- Spanish Bi-lingual a plus
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