Medical Front Desk
On-siteLoxahatchee Groves, Florida, United States
Job Summary
Greet patients upon arrival, sign them in, obtain insurance information, and provide intake forms and office policies. Answer multi-line phones, process payments for co-pays and uninsured visits, and verify insurance coverage. Schedule appointments for new and recurring patients based on physician and PA/NP availability, maintain hard copy and EHR records, and call patients to remind them of upcoming appointments or schedule off-site testing. Provide support and guidance as needed while handling a high volume of patients and charts. This full-time role at Loxahatchee's ENT and Allergy Associates of Florida office requires strong customer service, EMR proficiency, and bilingual Spanish skills, with benefits including medical, dental, vision, and 6 paid holidays.
Required Qualifications
- Prior Medical front desk experience
- Strong customer service and interpersonal skills
- Strong written and verbal communication skills with a clear speaking voice
- The ability to prioritize and handle a high volume of patients
- The ability to work in a team environment
- Working knowledge of medical terminology
- Strong computer literacy
- Bilingual Spanish speaking
- Must be a self-starter
- Have EMR and medical records, check in and check out experience
- Willing to learn all aspects of the ENT and Audiology field
- Must be available for full-time, Monday - Friday, 8:30-5:30 position
- Must be located at our Loxahatchee office (on the grounds of Palms West Hospital)
- Must be capable of lifting up to 10 pounds
- Must pass full Criminal, Government, Credit, Drug (to include Nicotine and Tobacco) drivers and professional license background checks
Desired Qualifications
- Preferred 1-year previous experience in a medical practice
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