Medical Front Desk Coordinator in Pain and Wellness Spanish Required
$35,360–$39,520 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Greet patients warmly, manage check-ins and checkouts, and handle phone scheduling while proactively filling cancellations. Verify insurance eligibility, track referrals and prior authorizations, and reconcile collections by discussing copays, deductibles, and outstanding balances. Coordinate patient transportation, upsell wellness services and care packages, and maintain organized patient recall lists to prevent missed follow-ups. Communicate effectively with clinical and billing staff, identify operational problems, and suggest solutions to improve efficiency and patient retention. Fluently speak English and Spanish with a background in pain management or similar specialties.
Required Qualifications
- Fluent Spanish and English
- Previous medical front desk experience
Desired Qualifications
- Experience in pain management, orthopedics, spine, PM&R, neurology, or a similar medical specialty
- Experience with medical insurance, eligibility, benefits, referrals, and prior authorizations
- Understanding of copays, deductibles, coinsurance, and patient financial responsibility
- Comfortable handling money, collecting payments, and discussing financial responsibility
- Comfortable with sales, upselling, and helping patients enroll in appropriate care packages
- Strong computer and scheduling/software skills
- Exceptional organization and attention to detail
- Strong multitasking, prioritization, and time-management skills
- Excellent attendance and punctuality
- Able to work independently without constant supervision or motivation
- Outgoing, warm, open, friendly, health-conscious, hard-working, organized, dependable, confident, and comfortable talking with patients
- Naturally think: 'What still needs to get done?' rather than: 'Nobody told me to do that.'
- Comfortable discussing wellness services, care packages, supplements, and products; explaining pricing and options; appropriately upselling; and helping interested patients enroll
- Speak up, suggest better ways of doing things, identify opportunities we may be missing, and help us build better systems
- If a patient was supposed to return and never scheduled, you follow up. If an authorization is pending, you check on it. If there is an opening, you work to appropriately fill it. If a payment was missed, you address it. If a patient is interested in a care package, you help them understand their options and get started.
- Notices things, remembers details, follows through, and takes action without needing to be pushed
- Comfortable with sales and asking interested patients to move forward
- Naturally take initiative
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.