Medical Front Desk Administrative Specialist II

Job Summary

Required Qualifications

• •A minimum of 2 years in an administrative role
• •Proficiency in Microsoft Office 365
• •Ability to create, update, and maintain medical records/charts according to policy
• •Skill in data entry into medical charts, TREATS, and other systems
• •Ability to collect, organize, and file paperwork and charts
• •Experience with indexing and scanning documents into EPIC
• •Utilizing Windows-based and other software to register clients, determine medical coverage/eligibility, schedule appointments, and generate client encounter and billing reports
• •Processing civil surgeon requests
• •Monitoring EDN notifications, printing forms, and tracking data
• •Performing weekly chart audits in InfoLinx
• •Opening, sorting, reviewing, and distributing program mail and correspondence
• •Tracking and monitoring patient x-rays
• •Coordinating pharmacy requests and patient medication collection
• •Responding to inquiries from clients and providers regarding public health services
• •Providing clinic and program information that requires limited interpretation of established policies and procedures
• •Greeting, screening, and triaging clients in person and on the telephone through established clinic systems
• •Monitoring client flow in the patient waiting area, which may involve dealing with sensitive or potentially volatile situations
• •Assisting clients with complaints and following up on concerns
• •Informing patients of their rights and responsibilities
• •Assisting clients with completing patient registration and consent forms
• •Ascertaining client's referral needs (like medical care and insurance coverage) and assisting with related paperwork
• •Understanding, determining, and explaining client's complex insurance coverage and billing/payment policies and procedures
• •Proficiency in customer service internal and external, including providing clear, timely, and helpful responses to information requests in person, by phone, and in writing
• •Scheduling and processing a high volume of daily client appointments, determining appointment type with providers
• •Monitoring and adjusting client and provider schedules
• •Making appointment reminder calls
• •Scheduling transportation (Hopelink, private taxi) and interpreters for clinic appointments
• •Assisting patients in navigating the hospital
• •Participating in team and program meetings and helping to implement clinic flow adjustments, program changes, and methods to improve efficiency
• •Proficient in planning and organizing a large volume of administrative tasks
• •Ability to establish work priorities
• •Able to manage time and multiple priorities effectively
• •Skilled at flexing activities with business needs while managing time and completing projects within designated timeframes and deadlines
• •Able to be adaptable to rapid change
• •Comfortable making decisions within the scope of the role
• •A strong problem solver
• •Able to work effectively under tight timelines and with high profile projects
• •Able to lift up to 25lbs
• •Ability to be cross-trained to fill in for other clerical positions
• •Ability to train other staff on the duties performed