Medical Front Desk Administrative Specialist II SEA_L_K
$54,267–$54,267 year
On-siteSeattle, Washington, United States
Seattle, Washington, United StatesOn-siteContract$54,267–$54,267 year
Contract
Job Summary
Register clients, determine medical coverage/eligibility, and schedule appointments while processing civil surgeon requests and coordinating pharmacy requests. Maintain medical records/charts in Microsoft Office 365, EPIC, and InfoLinx by creating, updating, indexing, scanning documents, and performing weekly chart audits. Greet, screen, and triage clients in person and on the telephone, responding to inquiries regarding public health services and explaining complex insurance coverage and billing policies. Monitor EDN notifications, track patient x-rays, and assist clients with completing registration forms and navigating the hospital.
Required Qualifications
- A minimum of 2 years in an administrative role
- Proficiency in Microsoft Office 365
- Ability to create, update, and maintain medical records/charts according to policy
- Skill in data entry into medical charts, TREATS, and other systems
- Ability to collect, organize, and file paperwork and charts
- Experience with indexing and scanning documents into EPIC
- Utilizing Windows-based and other software to register clients, determine medical coverage/eligibility, schedule appointments, and generate client encounter and billing reports
- Processing civil surgeon requests
- Monitoring EDN notifications, printing forms, and tracking data
- Performing weekly chart audits in InfoLinx
- Opening, sorting, reviewing, and distributing program mail and correspondence
- Tracking and monitoring patient x-rays
- Coordinating pharmacy requests and patient medication collection
- Responding to inquiries from clients and providers regarding public health services
- Providing clinic and program information that requires limited interpretation of established policies and procedures
- Greeting, screening, and triaging clients in person and on the telephone through established clinic systems
- Monitoring client flow in the patient waiting area, which may involve dealing with sensitive or potentially volatile situations
- Assisting clients with complaints and following up on concerns
- Informing patients of their rights and responsibilities
- Assisting clients with completing patient registration and consent forms
- Ascertaining client's referral needs (like medical care and insurance coverage) and assisting with related paperwork
- Understanding, determining, and explaining client's complex insurance coverage and billing/payment policies and procedures
- Proficiency in customer service internal and external, including providing clear, timely, and helpful responses to information requests in person, by phone, and in writing
- Scheduling and processing a high volume of daily client appointments, determining appointment type with providers
- Monitoring and adjusting client and provider schedules
- Making appointment reminder calls
- Scheduling transportation (Hopelink, private taxi) and interpreters for clinic appointments
- Assisting patients in navigating the hospital
- Participating in team and program meetings and helping to implement clinic flow adjustments, program changes, and methods to improve efficiency
- Proficient in planning and organizing a large volume of administrative tasks
- Ability to establish work priorities
- Able to manage time and multiple priorities effectively
- Skilled at flexing activities with business needs while managing time and completing projects within designated timeframes and deadlines
- Able to be adaptable to rapid change
- Comfortable making decisions within the scope of the role
- A strong problem solver
- Able to work effectively under tight timelines and with high profile projects
- Able to lift up to 25lbs
- Ability to be cross-trained to fill in for other clerical positions
- Ability to train other staff on the duties performed
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