Medical Equipment Technician
On-siteDurham, North Carolina, United States
Job Summary
Deliver, set up, retrieve, clean, and maintain respiratory and home medical equipment while performing patient assessments and re-assessments to support ongoing care. Educate patients and caregivers on safe equipment use, troubleshooting, and infection control standards, including proper PPE application. Respond to equipment issues under emergency conditions when required and maintain home oxygen systems through scheduled visits. Process orders, complete documentation for reimbursement, and perform routine preventative maintenance and simple repairs. Safely operate a company vehicle and participate in on-call rotation as scheduled.
Required Qualifications
- High School Diploma or equivalent
- Valid and unrestricted driver's license
- Customer service, Field-based, delivery, or healthcare experience
- One (1) year of healthcare technician, military service, delivery/field service with customer service interaction or related experience
- Senior level requires two (2) years of relevant experience, including one (1) year in a similar role
- Company conducted Background Check
- Company conducted Motor Vehicle Record Check
- Clinical roles require valid licensure/certification, where applicable
Desired Qualifications
- Develop and maintain knowledge of HME products, services, and applicable regulations
- Perform patient assessments and re assessments to support appropriate ongoing care
- Educate patients and caregivers on the safe use, care, and troubleshooting of respiratory and HME equipment
- Respond to patient equipment issues, including under emergency conditions when required
- Maintain home oxygen systems through scheduled patient visits
- Protect patient confidentiality and comply with HIPAA and infection control standards, including proper use of PPE
- Deliver, set up, retrieve, clean, and maintain equipment in accordance with company policies and safety standards
- Perform routine preventative maintenance and simple repairs; report equipment hazards or incidents as required
- Process orders and complete documentation accurately and timely to support patient care and reimbursement
- Maintain basic reimbursement knowledge to ensure proper billing for equipment and services
- Promote company services and products to referral sources, as appropriate
- Safely operate and maintain a company vehicle
- Participate in quality improvement initiatives and comply with all company policies and compliance program requirements
- Complete required compliance training and participate in on call rotation as scheduled
- Perform other related duties as assigned
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