Medical Emergency Dispatcher (Floating Shifts)
On-siteBethesda, Maryland, United States
Job Summary
Conduct emergency communication reception and dispatching services at the Walter Reed National Military Medical Center Communications Center, determining the nature of each emergency and coordinating response teams with fire, police, and hospital units. Prioritize multiple calls using independent judgment, monitor police and fire radios, and maintain constant liaison with scene officials until incident termination. Operate telephones, radios, and paging systems while documenting all activities in electronic logs and preparing incident reports for database management. Coordinate with military and civilian agencies per established protocols and provide statistical data to supervisors. Requires one year of dispatcher experience, proficiency in computer operations, and ability to work 24/7 shifts.
Required Qualifications
- One (1) year of responsible work experience as an emergency or non-emergency dispatcher/call center operator, public safety officer, security, military or healthcare services, or relevant work experience using two-radio communication
- Ability to work well under pressure
- High School Diploma
- Proficiency in standard computer operations, including proficient typing skills
- Knowledge of the logs, reports, and filing procedures to perform necessary operator logging and documentation
- Knowledge and skill to coordinate the work of the E-911 center with installation-wide emergency services and other offices having a relationship
- Knowledge of basic emergency medical techniques and procedures sufficient to relay appropriate information to callers and emergency response teams
- Ability to analyze information given over the telephone in emergency situations quickly
- Ability to communicate and interact orally with a variety of individuals in emergency situations
- Working conditions - 24x7, 365 Critical Operations
- Normal office environment mobility: sitting, walking, bending, stooping, standing, lifting a maximum of 25 pounds (greater than 25 pounds requires a two-person lift), turning, pushing
- Normal office dexterity, including reaching, handling, grasping, typing/keyboard, and phone use
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.