Medical Customer Service

Medical Customer Service at BioLife Plasma Center (Takeda) in Dubuque, IA is a part-time role (4-6 hour shifts, 3+ days per week). The role involves answering phones and greeting donors, screening new and repeat donors, taking and recording donor vital signs and finger stick results, maintaining donor charts in the Donor Information System, coordinating donor compensation, and identifying opportunities for process improvements. The position requires reliability for schedules including evenings, weekends, and holidays, and includes phlebotomy duties to support center operations. Candidates should have a high school diploma or equivalent and relevant experience in a customer-facing role; physical ability to walk/stand for shift, lift up to 32 lbs occasionally, and perform tasks with glove wear due to potential exposure to bloodborne pathogens.