Medical Customer Service Representative (Onsite) - Moline, IL
$35,360–$39,520 year
On-siteMoline, Illinois, United States
EXPIREDMoline, Illinois, United StatesOn-siteFull Time$35,360–$39,520 yearLarge
Full TimeLarge
Job Summary
Conduct inbound and outbound calls to patients regarding outstanding medical balances, guiding them through payment plans, financial assistance programs, and loan eligibility. Resolve account issues by following established scripts and procedures while documenting all interactions electronically. Ensure full compliance with federal and state regulations including HIPAA and Medicare fraud policies. Meet or exceed established metric goals within a 7am to 5pm schedule. Requires one year of call center experience, proficiency with Microsoft Office, and knowledge of medical terminology.
Required Qualifications
- 1 year of previous call center experience (In-office or Remote)
- High School Diploma/GED
- Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)
- Candidates must be legally authorized to work in the United States at the time of hire
- As a condition of employment, a pre-employment background check will be conducted
Desired Qualifications
- Experience in a fast-paced environment
- Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA
- Experience with medical billing/claims processing
- Time management and sound decision-making skills
- Experience providing excellent customer service in a variety of situations, including those that escalate
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