Medical Contact Center Assistant I - Swedish speaker
RemoteBulgaria
Job Summary
Handle incoming communications via phone, email, and fax to address medical information queries, product quality complaints, and general inquiries from healthcare professionals and patients. Record and report Adverse Drug Reactions in compliance with regulatory timelines and internal SOPs, including processing AE/SAE reports, narrative generation, and query management. Support data tracking, quality control, training support, and data reconciliation while maintaining high standards of documentation and collaboration across departments. Requires fluency in Swedish (C1 or higher) and a background in pharmacovigilance, regulatory affairs, or life sciences.
Required Qualifications
- Fluency in Swedish (C1 or higher)
- Clear written and verbal communication
- Good grasp of regulatory guidelines (ICH GCP, Pharmacovigilance standards)
- High attention to detail and accuracy
- Proficiency with Microsoft Office
- Team player who can also work independently with moderate supervision
Desired Qualifications
- A degree in Pharmacy, Life Sciences, MD, VET or related fields
- Equivalent experience to a degree in Pharmacy, Life Sciences, MD, VET or related fields
- Relevant experience in Pharmacovigilance or Drug Safety
- Relevant experience in Clinical Data Entry/Management
- Relevant experience in Medical Affairs or Regulatory Affairs
- Relevant experience in Quality Assurance in the pharmaceutical/biotech/CRO industry
- Safety experience in Processing AE/SAE reports
- Safety experience in Narrative generation
- Safety experience in Query management
- Safety experience in Using safety databases
- Safety experience in Regulatory submissions
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