Medical Communications Transport Intake Specialist-EMT Certified
$45,760–$52,000 year
On-site · Windsor Mill, Maryland, United States
Job Summary
Transportation Intake Specialist handles inbound calls for interfacility and Medicaid transports, enters patient information into the TraumaSoft CAD system, and coordinates transport requests (Wheelchair, BLS, ALS, and Critical Care) while maintaining HIPAA compliance and timely billing documentation. The role requires EMT certification (NREMT) with a deadline to obtain by July 2026, strong customer service skills, the ability to multitask in a high-pressure environment, proficiency with computers, and willingness to work rotating shifts including nights, weekends, and holidays to support 24/7 operations. The position is based in Windsor Mill, Maryland, and is described as a regular full-time role with shift scheduling noted in the posting.
Required Qualifications
- High School Diploma or GED
- At least 18 years old
- Current NREMT certification (must obtain by July 2026)
- Customer service experience
- Ability to operate computers and technology for extended periods
- Ability to sit/stand/move as required
- Ability to lift up to 25 lbs occasionally
- Ability to pass pre-employment drug test
- Ability to pass pre-employment background check
- Ability to read, speak, and write English
- Proficient in general computer literacy
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