Medical Call Center Representative
$47,049,600–$51,729,600 year
On-siteBoston, Massachusetts, United States
Boston, Massachusetts, United StatesOn-siteFull Time$47,049,600–$51,729,600 yearHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Answer calls from patients and health care facilities, determine caller needs, and resolve issues directly or transfer requests as required. Log call information and document patient requests, appointment status, and medication refill requests within the electronic medical records system using standardized workflows. Schedule appointments based on patient needs and provider availability, route cases to appropriate team members, and refer unusual situations to a supervisor while maintaining patient confidentiality.
Required Qualifications
- Minimum of high school graduate or equivalent
- Minimum of 1 year of experience in a healthcare setting
- Able to communicate in a professional and appropriate manner
- Strong technical proficiency in Microsoft (Outlook, Excel, Word), scheduling software and electronic medical records systems (Epic or equivalent)
- Willingness to work with a diverse patient population
- Previous customer service experience in a healthcare setting
- Demonstrated ability to work respectfully and effectively with individuals from a wide range of backgrounds, perspectives, and life experiences
Desired Qualifications
- Strong problem solving and complex patient management skills
- Bilingual English/Spanish
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