Medical Assistant/ Front Desk
$31,200,000–$52,000,000 year
On-siteLive Oak, Texas, United States
Job Summary
Greet patients, visitors, and vendors while answering phones, scheduling appointments, and processing payments. Check patients in and out, verify insurance information, and maintain accurate records in the electronic medical record system. Prepare for visits by reviewing records, obtaining vital signs, and documenting patient information according to medical standards. Escort patients to exam rooms, clean and sanitize spaces, and restock clinical inventory. Assist providers during examinations and procedures while ensuring all HIPAA confidentiality requirements are met. Coordinate communication between patients, providers, and external organizations, including telehealth scheduling and medical records requests. Maintain a professional demeanor and adhere to Universal Precautions in this dual-role position supporting Flagship Health's patient-centered mission.
Required Qualifications
- Excellent verbal and written communication skills with a strong focus on customer service
- Ability to effectively communicate with patients, providers, and team members while demonstrating professionalism, diplomacy, and tact
- Strong organizational skills and attention to detail
- Beginner to intermediate computer skills, including EMR systems, Microsoft Office, and telephone systems
- Ability to multitask and work efficiently in a fast-paced healthcare environment
- Demonstrated flexibility and willingness to assist in both clinical and administrative functions
- Ability to maintain patient confidentiality and adhere to HIPAA regulations
- Experience working with diverse patient populations and providing culturally sensitive care
- Professional appearance and demeanor
- Valid Texas Driver's License, insurance, and ability to travel as required
- High School Diploma or GED
- Current Medical Assistant Certification
- Current CPR Certification
Desired Qualifications
- Previous experience in a medical office, front desk, or patient services role
- Bilingual English/Spanish and/or other languages
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