Medical Assistant

Job Summary

Required Qualifications

• •High school diploma or equivalent
• •Current CPR/BLS certification
• •Reliable transportation
• •Ability to lift, carry, push, or move medical equipment and supplies weighing up to 15 pounds
• •Ability to sit or stand for extended periods
• •Visual acuity and hearing sufficient to safely perform essential job functions
• •Ability to operate standard office equipment, computers, telephones, and clinical devices
• •Knowledge of HIPAA, OSHA, infection prevention, and CLIA regulations
• •Ability to maintain confidentiality and appropriately handle sensitive information
• •Ability to work independently while effectively managing multiple priorities in a fast-paced clinical environment
• •Excellent verbal and written communication skills with the ability to effectively interact with patients, providers, health plans, and internal and external partners
• •Strong interpersonal skills with a collaborative, team-oriented approach
• •Critical thinking and sound problem-solving abilities
• •Knowledge of medical terminology, anatomy, physiology, and clinical office procedures
• •Working knowledge of common medications and disease processes affecting the patient population served
• •Experience using electronic medical records (EMRs)
• •Proficiency with Google Workspace (Drive, Docs, Sheets, Slides)
• •Ability to perform a full range of physical activities required in a clinical environment, including assisting with patient positioning and transfers
• •Manual dexterity and fine motor skills sufficient to perform clinical procedures, administer medications, collect specimens, and operate medical equipment
• •Ability to answer incoming telephone calls
• •Ability to greet patients
• •Ability to schedule appointments
• •Ability to perform patient registration and check-in/check-out
• •Ability to process referrals
• •Ability to coordinate prescription refills
• •Ability to route clinical and administrative inquiries
• •Ability to monitor inventory levels of medical supplies, pharmaceuticals, and disposable clinical items
• •Ability to assist with maintaining office and clinical supply inventories
• •Ability to support onboarding and training of new team members
• •Ability to collaborate with providers, clinical staff, and front office personnel
• •Ability to perform other duties as assigned
• •Ability to welcome patients and prepare them for provider examinations
• •Ability to obtain and document patient history, chief complaint, current medications, allergies, medical history, surgical history, family history, social history, preventive care information, and other relevant clinical information in the electronic medical record (EMR)
• •Ability to measure, document, and report vital signs and other clinical observations
• •Ability to prepare patients and examination rooms for provider visits
• •Ability to assist providers during examinations, treatments, and in-office procedures
• •Ability to explain provider instructions, treatment plans, medications, and follow-up care to patients
• •Ability to administer oral and injectable medications, immunizations, and treatments as directed by the provider and permitted by state regulations
• •Ability to assist with wound care, dressing changes, bandaging, irrigation of eyes and ears, and other clinical procedures
• •Ability to initiate and monitor IV infusions when appropriately trained and permitted by state regulations
• •Ability to perform phlebotomy and prepare specimens for laboratory testing
• •Ability to perform CLIA-waived laboratory testing in accordance with established procedures
• •Ability to conduct in-office diagnostic testing, including but not limited to: Electrocardiograms (EKGs), Vision screenings, Pulse oximetry, Peak flow testing, Oxygen administration as ordered, Inhalation treatments, Spirometry
• •Ability to perform PT/INR testing using approved equipment (CoaguChek/Coag-Sense) and glucose testing using a glucometer
• •Ability to complete laboratory quality controls and maintain required testing logs
• •Ability to clean, disinfect, and sterilize reusable instruments and properly dispose of contaminated materials in accordance with infection prevention standards
• •Ability to accurately document patient encounters, treatments, diagnostic results, procedures, supplies utilized, and telephone encounters within the EMR
• •Ability to complete outbound and inbound patient communications, including: Appointment reminders, Medication reminders, Transitional Care Management (TCM), Preventive care outreach, Support Annual Wellness Visits (AWVs)
• •Ability to assist in patient outreach, scheduling of preventive screenings, and documentation of completed services
• •Ability to maintain patient medical records in accordance with organizational policies and HIPAA requirements
• •Ability to professionally manage front office responsibilities
• •Ability to provide compassionate, professional service that promotes a positive patient experience
• •Ability to provide both clinical and administrative support to ensure the delivery of safe, high-quality, patient-centered care
• •Ability to prepare patients for examinations
• •Ability to perform clinical procedures within the scope of practice
• •Ability to assist providers during patient visits
• •Ability to support front office operations
• •Ability to play an active role in supporting Medicare Advantage patients within a value-based care model that prioritizes quality outcomes, and preventive care
• •Ability to demonstrate a commitment to delivering exceptional patient care and creating a positive patient experience
• •Ability to appreciate cultural diversity and sensitivity to the needs of Medicare and other patient populations served by VIPcare
• •Ability to have a contagious and positive work ethic, inspire others, and model the behaviors of core values and guiding principles
• •Ability to be an effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
• •Ability to work within the Better Health environment by facing tasks and challenges with energy and passion
• •Ability to pursue activities with focus and drive, define work in terms of success, and can be counted on to complete goals

Desired Qualifications

• •Completion of an accredited Medical Assistant program (CMA, RMA, NCMA, CCMA, or equivalent certification)
• •1+ year(s) of experience as a Medical Assistant in a physician practice, outpatient, or ambulatory care setting
• •IV Therapy certification, where permitted by state regulations
• •Phlebotomy experience
• •Knowledge of medical coding principles
• •Familiarity with Medicare Advantage plan structures, HEDIS quality measures, value-based care principles, and Annual Wellness Visit workflows
• •Strong organizational, prioritization, and time-management skills
• •Demonstrated leadership in cross-functional teams
• •Strong attention to detail
• •Ability to effectively lead and coach others
• •Appreciation for cultural diversity and sensitivity to the needs of Medicare and other patient populations served by VIPcare