Medical Assistant
$35,360–$39,520 year
On-siteIdaho Falls, Idaho, United States
Job Summary
Process high volumes of medication refill requests and navigate insurance requirements to secure prior authorizations. Manage patient portal inquiries and resolve prescription questions while organizing digital charts for provider schedules. Independently troubleshoot insurance denials and pharmacy discrepancies using advanced EHR proficiency in Valant.io. Collaborate with front desk and billing teams to streamline patient care and maintain an organized digital workspace. Adhere strictly to HIPAA regulations in this desk-based role supporting mental health providers, DOs, NPs, and residents. Relocation to Idaho Falls is required.
Required Qualifications
- High school diploma or equivalent
- Graduation from an accredited Medical Assistant program
- 3 or more years of experience as a Medical Assistant
- Expert-level proficiency in managing Prior Authorizations and coordinating with pharmacies
- Advanced skills in EHR systems (specifically Valant.io) and Google Workspace
- Exceptional written and verbal communication
- Mastery of multitasking in a fast-paced, digital environment with a high degree of attention to detail
- The ability to independently troubleshoot insurance denials and pharmacy discrepancies
- Strict adherence to HIPAA regulations and ethical standards in a sensitive mental health setting
- Relocate before starting work
Desired Qualifications
- Graduation from an accredited Medical Assistant program
- Previous experience in psychiatry, mental health, or a dedicated Refill Coordinator role
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