Medical Assistant - Appointment Scheduler
$49,920–$60,320 year
On-siteLos Angeles, California, United States
Job Summary
Manage clinic calendars to ensure efficient patient appointment scheduling, operating the multi-line switchboard and in-house paging system while maintaining the general information center. Accept and confirm patient appointments over the telephone, conduct outbound follow-up calls, and document patient complaints for corrective action plans. Update logs of calls and appointments, answer inquiries, take messages, and distribute mail across departments. Requires a Medical Assistant certificate, BLS certification, and bilingual English/Spanish skills. This role involves 10% travel outside the local area and flexible hours including evenings and weekends.
Required Qualifications
- Microsoft Office/Word/Excel/Outlook
- Excellent Communication Skills
- Excellent Customer Service Skills
- Bilingual English/Spanish
- Ability to work as a team player and work independently
- Reliable transportation
- Must be able to travel from facility to facility
- 10% travel outside the local area
- Medical Assistant Certificate or Certified Medical Assistant
- High school diploma or GED equivalent
- One (1) year minimum customer service experience, preferably in a medical setting
- Current BLS Certification
- Valid State Identification
- Commitment to goals and philosophy of Northeast Community Clinic
- Mobility to work in a standard office/clinic setting
- Stamina to maintain attention to detail despite interruptions
- Ability to read printed materials
- Ability to use a computer
- Ability to communicate in person and over the telephone
- Ability to push, pull and lift up to 20 pounds
- Ability to occasionally push, pull and lift up to 40 pounds
Desired Qualifications
- customer service experience in a medical setting
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