Medical Assistant
On-siteCollege Station, Texas, United States
Job Summary
Obtain medical history, record vital signs, and administer medications as directed by healthcare providers. Perform basic laboratory tests, collect specimens, and conduct first aid or CPR while maintaining infection control protocols. Document services accurately, prepare patients for examinations, and provide patient education regarding medications and diets. Manage appointments, schedule patients, answer phones, and process prior authorizations. Order medical supplies, maintain equipment, and communicate with families regarding healthcare needs. Collaborate with the healthcare team, uphold HIPAA guidelines for patient confidentiality, and support smooth patient flow and efficient clinical operations.
Required Qualifications
- Basic first aid and CPR
- Awareness of infection control protocols
- Effective verbal and written communication with patients and healthcare professionals
- Active listening and empathy when interacting with patients
- Maintaining patient confidentiality and privacy per HIPAA (Health Insurance Portability and Accountability) guidelines
- Collaborating with the healthcare team, both internal and external stakeholders
Desired Qualifications
- Demonstrates a high level of empathy, respect, and understanding of diversity in the workplace by treating all patients, guests and colleagues with dignity, courtesy, and inclusivity, and by actively seeking to learn from different perspectives and experiences.
- Consistently upholds high ethical and safety standards and demonstrates unwavering integrity in all work-related activities. Strives for excellence in job performance.
- Displays enjoyment (gratitude), a commitment to learning, and professionalism by actively seeking feedback, accepting constructive criticism, and demonstrating a willingness to grow and improve in their job role.
- Exhibits exceptional patient/customer service skills, consistently providing professional support. Demonstrates effective communication skills, actively listening to patients/customers, and responding promptly to inquiries and concerns. Handles challenging situations with tact and diplomacy, ensuring timely resolution of problems and fostering positive patient/customer experiences
- Displays a positive and appreciative mindset and supports happiness and well-being in self and others.
- Demonstrates flexibility, enthusiasm, and willingness to cooperate while working with others in an inter-professional team to support organizational activities. Identifies and supports opportunities for professional development of team members.
- Collaborates with team to drive continuous improvement initiatives to enhance quality standards, processes, and outcomes.
- Ensures consistent adherence to regulatory guidelines and HealthPoint policies and procedures. Takes accountability for mistakes and errors.
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