Medical Appointment Scheduler/Operator
On-siteJacksonville, Florida, United States
Jacksonville, Florida, United StatesOn-siteFull TimeHigh School Or EquivalentSmall
Full TimeHigh School Or EquivalentSmall
Job Summary
Answer high volume incoming calls to coordinate and schedule patient appointments, greet patients in person, and reschedule visits as needed. Collect patient personal data and insurance information while directing calls to other departments and relaying messages to staff. Maintain strict patient confidentiality and adhere to HIPAA guidelines throughout all interactions. Requires prior customer service and scheduling experience in a medical office setting, with a high school diploma and computer proficiency. Join a trusted urology practice delivering compassionate care across multiple locations in Jacksonville.
Required Qualifications
- Prior customer service experience in a healthcare setting
- Prior scheduling experience in a medical office setting
- Ability to consistently deliver excellent customer service with a patient-care focus
- Excellent communications skills, both verbally and in writing
- Ability to handle sensitive and confidential information
- Computer proficiency
- High School Diploma or equivalent
- 1+ years Medical Office experience
- 1+ years Customer Service experience
Desired Qualifications
- 3+ years Computer Skills
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