Medical Administrative Assistant
On-site · Canberra, Australian Capital Territory, Australia
Job Summary
As an Administration Assistant at the Canberra Emergency Care Centre, you will be one of the first points of contact for patients and visitors. You will handle front desk and patient services, including registering patients, managing inquiries, and supporting patient flow. You will assist with administration such as processing clinical and administrative documentation, maintaining records, and supporting billing activities (Medicare, DVA, WorkCover, and private billing). You will work closely with clinicians and nursing staff to ensure smooth service delivery, contribute to a patient-centered environment, uphold privacy requirements, and support a positive team culture and continuous improvement. This is a founding role in a new private emergency care service operated by Private Emergency Health Australia (PEHA).
Required Qualifications
- Completion of Year 12 or equivalent
- Experience in healthcare, medical administration or customer service
- Excellent attention to detail and commitment to accuracy
- Strong organisational and time management skills
- Excellent communication and interpersonal skills
- Ability to remain calm, professional in fast-paced environments
- Commitment to patient confidentiality and privacy
- Experience with Medicare or private billing processes (highly regarded)
- Current National Police Check or willingness to obtain one before commencement
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