Medical Administrative Assistant
On-siteRamstein, Grand Est, Republic of France
Job Summary
Schedule, reschedule, and cancel patient appointments using MHS GENESIS while verifying eligibility for primary care, specialty, and subspecialty services. Maintain accurate patient schedules, records, and appointment logs by entering and updating information in electronic medical records. Contact patients regarding missed appointments, recalls, cancellations, and changes, and obtain requested documentation, laboratory results, and medical records for providers. Support patient panel management by reviewing empanelment and balancing workloads. Prepare reports, correspondence, spreadsheets, and presentations, and answer multi-line telephone systems to direct calls appropriately. Maintain compliance with HIPAA privacy regulations and accreditation standards while operating standard office equipment.
Required Qualifications
- High school diploma or equivalent
- One (1) year of experience working in a medical office environment (inpatient or outpatient)
- Two (2) years of administrative experience demonstrating proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint
- Current American Red Cross Adult CPR/AED certification (or equivalent) with hands-on training
- Ability to read, write, speak, and understand English fluently
- Ability to type a minimum of 50 words per minute
- Proficiency with Microsoft Office Suite
- Experience using electronic medical record systems
- Strong organizational and time management skills with exceptional attention to detail
- Excellent verbal and written communication skills
- Outstanding customer service and telephone etiquette
- Knowledge of HIPAA regulations and patient confidentiality requirements
- Ability to prioritize multiple tasks and work independently in a dynamic healthcare environment
- Ability to operate standard office equipment
Desired Qualifications
- MHS GENESIS experience is preferred
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