Medicaid Call Center - Coordinator 1
On-siteBaton Rouge, Louisiana, United States
Baton Rouge, Louisiana, United StatesOn-siteFull TimeBachelors DegreeMedium
Full TimeBachelors DegreeMedium
Job Summary
Conduct inbound and outbound Medicaid calls to provide information, render real-time eligibility determinations, and facilitate enrollment in LaCHIP and Medicaid programs. Research person and case level records in LaMEDS to complete applications, renewals, and case changes such as demographic updates or income adjustments. Utilize ancillary systems including CICS, CAJUN, and TouchPoint to assist members with resource access and contact information while maintaining knowledge of all policy and procedures. Participate in outreach campaigns and emergency preparedness activities as directed.
Required Qualifications
- Bachelor's Degree, or Associates degree with 3 years professional experience, or 6 years professional experience in lieu of the degree
- Excellent analytical skills
- Effective organizational and time management skills
- Great attention to detail and follow up
- Ability to manage projects, assignments, and competing priorities
- Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel
Desired Qualifications
- Advanced degree
- Minimum 1 year professional experience with customer service and/or call centers
- Minimum 1 year professional experience with Medicaid programs, policy, and procedures
- Minimum 1 year professional experience with LaMEDS
- Relevant industry certifications
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