Meadows of Napa Valley - Receptionist
$41,600–$47,840 year
On-siteNapa, California, United States
Job Summary
Greet visitors, prospective residents, and vendors while screening individuals and directing inquiries to appropriate departments. Act as the initial responder during resident emergencies, including incidents requiring 911 activation, by following protocols and assisting emergency responders. Manage mail and package handling, sort USPS and inter-office deliveries, and maintain accurate records in PointClickCare. Prepare detailed incident reports for accidents, injuries, or reportable events. Serve as the central hub for communication and coordination among all buildings within the community. Work part-time shifts including Saturdays and Sundays at The Meadows of Napa Valley, a premier senior living community in Wine Country.
Required Qualifications
- Possess a current CPR certification, or be willing to obtain one upon hire
- Exceptional phone etiquette and professional communication skills
- Demonstrate strong customer service and hospitality orientation, to create a welcoming and supportive environment
- Excellent verbal and written communication skills, including the ability to follow oral and written instructions
- Ability to demonstrate tact, discretion, empathy, and professionalism in sensitive or emotionally challenging situations
- Proactive problem-solving skills, with the ability to anticipate needs and resolve concerns before escalation
- Utilize strong critical thinking and judgment, with the ability to identify alternative solutions
- Outstanding organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment
- Ability to complete forms and maintain comprehensive documentation, including incident reports and operational records
- Proficiency with standard office equipment, including multi-line phone systems, computers, copiers, and scanners
- Computer proficiency, including Microsoft Outlook, Word, Excel, and Teams
Desired Qualifications
- Experience in clerical office work, reception, scheduling, hospitality, customer service, or a related field preferred
- Experience interacting with the public in high-volume or sensitive situations preferred
- Experience with Point Click Care (PCC) or other electronic health record (EHR) systems preferred
- Experience working with older adults or in senior living, healthcare, hospitality, or customer-service-focused environments preferred
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