MDP Cutomer Engineer I
On-siteYokkaichi, Mie, Japan
Yokkaichi, Mie, JapanOn-siteFull TimeAssociates DegreeEnterprise
Full TimeAssociates DegreeEnterprise
Job Summary
Collaborate with Senior Field Service Engineers to install, maintain, and upgrade customer equipment while performing preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Use digital analytics for troubleshooting and apply basic diagnostic techniques to assess equipment and address technical issues under guidance. Coordinate and communicate directly with customers to ensure smooth operations and exceptional service. This role requires extensive walking, standing, and working in tight spaces within clean rooms, involving travel of 10% of the time and full-time assignment.
Required Qualifications
- Completion of an Associate degree, military technical training, field service experience, or trade certification
- Basic mechanical aptitude
- Willingness to learn and interpret electrical and mechanical schematics
- Experience diagnosing and resolving basic technical challenges
- Effective written and verbal communication skills
- Basic knowledge of Microsoft Excel, Word, and PowerPoint
- Possession of a valid driver's license and the ability to obtain a passport, if travel is required
- Ability to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols
- Ability to distinguish between colors
- Ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise
- Ability to use hand and power tools
- Ability to lift up to 35 lbs
- Ability to work at height
- Ability to bend, squat, twisting, kneeling, reaching, climbing stairs and ladders
- Ability to work in tight spaces
- Ability to stand for extended periods
- Ability to walk extensively
- Ability to use appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields
Desired Qualifications
- 1–2 years of work experience in customer/field service support, or a related technical field
- Associate degree in electronics or engineering technologies
- Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics
- Familiarity with hand tools and their appropriate usage, including digital multimeters
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