MCS Account Manager
$58,100–$107,900 year
Hybrid · Eagan, Minnesota, United States
Job Summary
As an MCS Account Manager, you will be the primary contact and advocate for assigned customers to optimize production to meet/exceed cost, quality, and delivery targets. You will plan the materials and production processes required for production orders for a broad group of products within Core Publishing Solutions. Your responsibilities include proactively building relationships with internal and external customers, facilitating transfer of documents, copies, and samples among MCS and production departments, monitoring job status, following up to ensure dates are met, representing customer/manufacturing interests in decisions, capturing and reporting feedback, identifying recurring problems, providing quotes and performing system testing, leading special projects to improve workflows, leading facility tours and training guides, performing Material Requirements Planning responsibilities, coordinating specifications, materials and scheduling for each job, determining lot sizes, creating and releasing production orders, forecasting products in SAP, maintaining material master data, collaborating with production and other departments, and supporting flex labor needs.
Required Qualifications
- Bachelor’s degree preferred OR equivalent and some experience in a related field
- Proficient in Microsoft applications
- Knowledge of SAP
- Knowledge of printing methods, equipment capabilities and material requirements
- Knowledge of scheduling and forecasting processes
- Mathematical, analytical and logic skills
- Some customer service or account representative experience
- Some experience in production planning, scheduling or manufacturing/printing
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