Mbr Contact Center Rep II
$22,000–$32,000 year
On-siteCosta Mesa, California, United States
Job Summary
Respond promptly to inbound member calls, emails, and chats, providing accurate product information and solutions. Identify member needs to guide them through available services and document all interactions thoroughly in the CRM system. Escalate complex or unresolved issues to appropriate departments while staying current with company policies and procedures. Participate in ongoing training to improve service skills and collaborate with team members to share best practices. This role supports Financial Partners Credit Union's mission of building lifetime financial partnerships with its 93,000 members across California.
Required Qualifications
- High school diploma or equivalent
- Minimum of 2 years experience in a customer service or contact center role
- Proficiency with computer systems and CRM software
- Strong verbal and written communication skills
- Ability to handle multiple tasks and maintain composure in a fast-paced environment
Desired Qualifications
- Associate's degree or higher in a related field
- Experience in the financial services or healthcare industry
- Familiarity with call center performance metrics and quality standards
- Bilingual abilities, especially in Spanish or other commonly spoken languages in the United States
- Certification in customer service or contact center operations
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