Maverick Front Desk /Relief Hotel Night Auditor - Elko
$28,080,000–$31,200,000 year
On-siteElko, Nevada, United States
Job Summary
Answer guest inquiries, register guests, make and confirm reservations, assign rooms, and issue keys. Operate the switchboard to handle calls and transfers, then settle accounts by processing cash, credit cards, and direct bills. Run nightly audit reports for accounting, maintain communication with housekeeping on room status, and balance paperwork while updating the logbook. Perform these duties with exceptional attention to detail, speed, and accuracy, prioritizing tasks and working independently. Handle customer complaints professionally and use all associated equipment including computers and telephones.
Required Qualifications
- High School Diploma or equivalent experience
- Valid driver's license
- Must be able to multi-task
- Ability to prioritize tasks and work independently
- Punctuality and regular and reliable attendance
- Ability to effectively use computer to access, understand and input guest information
- Ability to use all equipment associated with the position including but not limited to computers, telephones, fax machines, copiers, and printers
- Ability to communicate effectively at all times with Casino/Hotel's guests as well as all levels of team members
- Problem-solver and ability to handle customer complaints in a professional manner
- Perform job functions with exceptional attention to detail, speed, and accuracy
- Must be able to multi-task
Desired Qualifications
- prefer 21 years of age or older
- Prior hotel experience
- Data entry and 10 key experience
- Excellent interpersonal communication skills
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